Hours & Emergencies


During hours

Call the clinic at the main telephone number if you have an emergency during office hours.

UPDATE: We are currently experiencing a significant increase in demand for medical and emergency attention for pets. At this time, we regret that we are only able to offer emergency services to those patients who are currently enrolled with us. Please be aware that you may be referred to an emergency clinic based on our availability. As emergency clinics also report increased demand for services, you may be referred to an emergency clinic outside the Ottawa area including Kingston or Montreal.

Village of Manotick Animal Hospital - (613) 692-2434

Greenbank Animal Hospital - (613) 825-2902

After hours

Call Ottawa Animal Emergency and Specialty Hospital at (613) 745-0123. They are open for emergencies 24 hours a day including weekends and holidays. The clinic is located at 1155 Lola Street in Ottawa. Please be aware that your pet can always be transferred back to Greenbank or Village of Manotick Animal Hospitals for continued care and/or surgery.

Due to the current shortage of veterinarians and emergency pet care, we have teamed up with Canadian veterinarian-led Smart.Vet which provides our clients access to Registered Veterinary Technicians (RVT) over the phone whenever our hospital is not open or we are not available to take your call.

These RVTs will speak with you to ascertain the level of care that your pet requires, and can facilitate scheduling an appointment with one of their licensed Ontario-based veterinarians. If your pet requires critical in-person intervention, the RVT will be able to determine this with you over the phone and will assist you by making arrangements for your pet to be transferred for physical care.

If you have any questions about this service, please contact Smart.Vet at info@smart.vet or visit their site at Smart.Vet.

Business Hours

Monday8:00 am to 6:00 pm
Tuesday8:00 am to 6:00 pm
Wednesday8:00 am to 7:00 pm
Thursday8:00 am to 6:00 pm
Friday8:00 am to 6:00 pm
Saturday9:00 am to 12:00 pm

Upcoming Holidays

Friday December 23, 2022CLOSED EARLY 1pm due to storm
New Year's DaySunday January 1, 2023Closed
Monday January 2, 2023Closed
Family DayMonday February 20, 2023Closed
Good FridayFriday April 7, 2023Closed
Victoria DayMonday May 22, 2023Closed
Canada DaySaturday July 1, 2023Closed
Civic HolidayMonday August 7, 2023Closed
Labour DayMonday September 4, 2023Closed
Thanksgiving DayMonday October 9, 2023Closed
HalloweenTuesday October 31, 2023Closed at 6pm
Christmas EveSunday December 24, 2023Closed
Christmas DayMonday December 25, 2023Closed
Boxing DayTuesday December 26, 2023Closed
New Year's EveSunday December 31, 2023Closed